Cultural Understanding
CAL Learning culture programs teach you to communicate appropriately and deal effectively with colleagues and customers from different backgrounds. As a result of training, you can expect to see improved customer service, greater team effectiveness and greater flexibility in communicating with members of different cultures.
- Discover the dimensions of culture that create our different behaviors and beliefs
- Identify your and others’ cultural filters, and their impact on communication
- Provide culturally sensitive service that meets the expectations of your diverse clientele
- Recognize and avoid potential cross-cultural conflict
- Gain flexibility communicating, both in speaking and writing, with different cultural communication styles
Workshops in:
- Developing Cultural Competence
- Cultural Sensitivity for Customer Service
- Managing Conflict in a Diverse Workplace
- Customized Programs
Cultural Understanding in Healthcare
Develop the cultural competency of your staff to best serve patients from different cultures. Improve healthcare delivery through understanding the diversity of healthcare customs and beliefs. See how culture influences expectations and behaviors for both client and service provider.
Online Training
Cultural Competency for Healthcare Providers
This online course is designed to develop the cultural competency of both clinical and non-clinical staff, in order to improve healthcare communication, delivery and outcomes, with patients from different cultures. After completing this course, you will be able to:
- Define culture and cultural competence in healthcare
- Identify your own cultural filters and biases, and how they impact patients
- Describe 5 key differences between high and low context cultures and their impact on healthcare delivery and outcomes
- Recognize healthcare barriers for minority and LEP (limited English proficiency) patients
- Recognize the 3 building blocks of effective communication between caregiver and patient
- Use the Explanatory Model to gain insight into patient’s beliefs and customs
If you are a registered user login here, or contact us to learn more.
Onsite Workshops
Instructor-led onsite workshops. Half and full day programs.
- Understanding Patients’ Customs and Beliefs
- Client Services for Limited English Proficiency
Looking for a culture training for healthcare course to add to your LMS?
Only have a few employees to train? Then online training is your answer.
Onsite Training for
Your Company
Our courses on cultural understanding help your employees find common ground and reduce conflict.
Our online Cultural Competency for Healthcare Professionals course has been adopted by The New York State AHEC System, comprised of 9 health workforce development centers throughout New York and funded by the Department of Health.
