Almost all healthcare facilities in the US serve some patients with limited English proficiency (LEP). How you approach communication– how you speak and how you listen, has an enormous impact on the success or failure of the communication. Here are 10 things you can...
Good customer service means different things to different people. Here are 5 ways to develop your cultural competency for customer service, and have a greater opportunity to attract and retain diverse customers. 1. Know your clientele. Spend time talking with clients...
Culturally competent health care is good business. Health care organizations that can provide culturally and linguistically appropriate services to their diverse clientele at all points of contact will have better service delivery and health outcomes, while boosting...
Culturally competent healthcare delivery is not just the right thing to do, it ‘s also good business sense. It is the culturally competent organization that will have a competitive edge in the health care market and a decreased likelihood of...
Good customer service means different things to different people. To ensure culturally sensitive service, become an active listener and watcher to gain insight into customers’ values and beliefs and to avoid cross cultural conflict and miscommunication....