Good customer service means different things to different people. Here are 5 ways to develop your cultural competency for customer service, and have a greater opportunity to attract and retain diverse customers. 1. Know your clientele. Spend time talking with clients...
International students who come to study in America bring their own expectations and cultural filters to their learning experience. The US recruiter or educator who understands these filters and expectations will be better able to attract and serve international...
Differences in morals and ethics can lead to a great deal of cross cultural conflict. How a culture applies morals and ethics can be described as either Universalist or Particularist. Particularist or Universalist? Latin, African, and Asian cultures are...
Expats families relocating to the US may be familiar with the bureaucratic and administrative side of sending their children to American schools. But how will American culture influence your child’s education? Many expats are surprised to find that the values American...
Many Western doctors believe it is best to give full disclosure to patients regarding the diagnosis, treatment options and potential outcomes of severe or life threatening illnesses. This is considered the patient’s right to autonomy. While patient autonomy is...
Clinical staff can improve their relationships with patients by understanding the diversity of health care customs and rituals across cultures. Clinicians should also identify their own cultural filters and biases and how they impact client services. Understanding...
English language learners tend to use English in ways stylistically similar to their first language, both when speaking and writing. That is why an effective language training program must include developing awareness of cultural norms of communication. Learners must...
Culturally competent health care is good business. Health care organizations that can provide culturally and linguistically appropriate services to their diverse clientele at all points of contact will have better service delivery and health outcomes, while boosting...
Concepts of time vary by culture. This can create cross cultural conflict or misunderstanding in the workplace. American managers who work with employees from polychronic cultures should be aware of these differences and apply techniques for encouraging monochronic...
Time is a culturally bound concept. Hispanic, Arab, African and Asian cultures are polychronic. They see time as fluid and flexible, with schedules secondary to relationships. American culture, on the other hand, is monochronic. Time as rigid and inflexible, with...